During the lifecycle of the Service Engagement, the Engagement Manager must ensure that any changes to the way communication are reflected in the Communication Plan.

Normally, changes would only occur following feedback from the Client or other external parties; however a change of several circumstances, such as a client dispute, contract changes, or significant scope changes, may require the service team to handle communication differently. Major changes in terms of the Meeting Framework must be discussed early enough and with all stakeholders to allow everyone to adapt to a possible new schedule.

If any changes to the Communication Approach towards the client happen, the Account Manager must review these modifications to ensure the right way of interaction between Capgemini and the client.